Back yard or garden
The most common spot. The unit needs space around it for air to flow, and room for servicing, so we measure up at the survey.
Most Bristol homes share a wall: about a third are terraced houses and another third are flats. So the first question about a heat pump is a practical one: where can the outdoor unit go, and how do we keep it quiet for the neighbours? We work that out at your survey.
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Under permitted development, the outdoor unit can usually go in one of these places without a planning application, as long as it passes the MCS 020a noise check. A house that isn’t detached can have one unit.
The most common spot. The unit needs space around it for air to flow, and room for servicing, so we measure up at the survey.
Often a good fit on a Victorian terrace, as long as air can move freely around the unit and the way through isn’t blocked.
Allowed on a flat roof if every part of the unit is at least 1m from the roof edge. Heat pumps can’t go on a pitched roof.
Outside conservation areas, a unit can go on a front wall at ground-floor level, but not higher if that wall faces a road. In a conservation area, it can’t go on a wall facing a road at all.
Rules from the Planning Portal. Permitted development rights can be removed by a planning condition or an Article 4 Direction, so we check your address at the survey.
On a Bristol terrace, the next-door window can be just a few metres from the outdoor unit. That’s why the planning rules come with a noise check.
To be permitted development, an air source heat pump has to pass the MCS 020a sound calculation, which sets an overall limit of 37 dB(A) at your neighbour’s nearest window or door to a habitable room. It takes in the unit’s sound level, the distance, any solid barrier, and nearby walls that reflect sound.
If one spot doesn’t pass, we try another, add a barrier or choose a quieter unit. If nothing works, the heat pump can still go in, but it needs a planning application.
How we plan for a quiet install
We apply to Ofgem for you, and the grant comes straight off your price.
Sources: GOV.UK Boiler Upgrade Scheme (checked 28 October 2026) and Census 2021.
Bristol is building a city-wide heat network, and the council says almost every building will need to switch to low carbon heating or connect to a heat network.
Under the government’s heat network zoning plans, the buildings that can be required to connect are new buildings, larger non-domestic buildings and buildings that are already communally heated. A house with its own boiler isn’t on that list, so for most Bristol houses a heat pump is the main way to go low carbon.
Live in a block with communal heating? Ask your building manager about heat networks before planning anything.
See your price online, with the £7,500 grant already taken off.
We work out the heat each room needs, where the unit goes and whether it passes the noise check.
Most installs take a few days, including the cylinder, radiators and controls.
We claim the grant from Ofgem, register the install with MCS and hand over your paperwork.
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Terraces, flats, neighbours and heat networks: the questions Bristol homeowners ask us most.
Yes. Most terraces have room for the outdoor unit in the back yard, a side return or on a flat-roofed extension. Under permitted development, a house that isn’t detached can have one air source heat pump, as long as it passes the MCS 020a noise check. We measure up and run the noise calculation at your survey.
It depends on the building. Permitted development covers blocks of flats too, with a smaller outdoor unit of up to 0.6 cubic metres, but as a leaseholder you’ll usually need the freeholder’s permission first. If your block has communal heating, ask the building manager about heat networks before planning anything. An air-to-air heat pump, which heats rooms directly, is another option and now qualifies for a £2,500 grant.
Probably not, if you live in a house. Under the government’s heat network zoning plans, the buildings that can be required to connect are new buildings, larger non-domestic buildings and buildings that are already communally heated. A house with its own boiler isn’t on that list. Bristol City Council says almost every building will need to switch to low carbon heating or connect to a heat network, and for most houses that means a heat pump. See the government’s zoning overview.
To be permitted development, the heat pump has to pass the MCS 020a sound calculation, which sets an overall limit of 37 dB(A) at your neighbour’s nearest window or door to a habitable room. The calculation includes the unit’s sound level, the distance, any solid barrier and nearby surfaces that reflect sound. If no spot passes, the heat pump can still go in, but it needs a planning application. See MCS’s summary of the standard.
Not usually, but the rules are tighter. Bristol has 33 conservation areas. In them, the outdoor unit can’t go on a wall or roof that faces a road, or be nearer the road than any part of the house. Homes within the grounds of a listed building need permission. You can check your address using the council’s conservation area pages. Rules from the Planning Portal. Permitted development rights can be removed by a planning condition or an Article 4 Direction, so we check your address at the survey.
Yes, on a flat roof such as a kitchen extension, as long as every part of the unit is at least 1m from the roof edge. Heat pumps can’t go on a pitched roof under permitted development. We also check the roof can take the weight and that there’s safe access for servicing.
Only if your home is heated by oil or LPG and has no mains gas connection, and only until March 2027. That’s rare in Bristol: 0.1% of homes heat with oil only and 0.3% with tank or bottled gas only. Most homes are on mains gas, so the grant is £7,500. See GOV.UK for the current amounts.
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